Agents’ Agency, its related bodies corporate, and its network members (we, our, us) recognise the importance of protecting the privacy and the rights of individuals in relation to their personal information. This document is our privacy policy and it tells you how we collect and manage your personal information in the context of providing services, support, and membership opportunities to real estate agents and professional partners.
What is your personal information?
When used in this privacy policy, the term “personal information” has the meaning given to it in the Privacy Act 1988 (Cth). If information is about you and personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information. This may include your name, professional address, telephone number, email address, and specific details regarding your real estate practice or agency.
What personal information do we collect and hold?
We may collect the following types of personal information:
- Name, professional contact details, and job title;
- Information related to your real estate business, including licensing details and professional history;
- Details of services or memberships you have enquired about or entered into;
- Information provided through membership applications, service agreements, or feedback surveys;
- Any additional information relating to you that you provide to us directly through our websites, via our representatives, or through your use of our digital platforms.
We may also collect non-identifiable information, such as aggregated data regarding website usage and traffic patterns, to improve our professional service offerings.
How do we collect your personal information?
We collect your personal information directly from you unless it is unreasonable or impracticable to do so. This occurs when you:
- Access and use our website or member portals;
- Engage in conversations with our representatives via telephone, email, or in person;
- Complete membership application forms or service contracts;
- Request information regarding our agent-support services;
- Provide feedback or make enquiries regarding our network.
We may also collect information from third parties including credit reporting agencies (where relevant to membership), your representatives (accountants or legal advisers), or publicly available professional registers.
Cookies
Our website uses “cookies” to recognise your device and track activity to improve your user experience. These cookies do not collect personal information but help us understand how agents interact with our digital tools. You may disable cookies in your browser settings, though this may limit the functionality of certain member-only areas of our site.
Purpose of collection and use
We collect and use your information to:
- Provide professional services, tools, and support to real estate agents and agencies;
- Administer and manage membership agreements and network functions;
- Communicate information regarding business development, marketing, and recruitment;
- Provide access to protected member portals and proprietary business systems;
- Respond to enquiries and process business transactions;
- Comply with legal and regulatory obligations.
Disclosure of information
We may disclose your personal information to:
- Our employees, contractors, and related bodies corporate for the purpose of service delivery;
- Third-party business partners: We only refer you to or share information with 3rd party businesses where those businesses have entered into a formal membership or service agreement with Agents’ Agency, ensuring a professional standard of service;
- IT providers, payment processors, and professional consultants who assist in our operations;
- Any organisation or individual where you have provided express consent.
Security
We take reasonable steps to protect your personal information from misuse or unauthorised access. This includes data encryption, restricted system access for staff, advanced email filtering, and regular security audits of our professional platforms.
Contact Us
If you have questions, concerns, or wish to make a complaint about our handling of your personal information, please contact the Agents’ Agency Privacy Officer:
